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Want Advice?FAQs > What happens if I have a complaint?

Relationship counselling

Q 

What happens if I have a complaint?

A 

Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please raise it with the manager of the service.

Your complaint or concerns will be investigated and you will receive a reply within four weeks.






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